“This book is a major milestone in our understanding of the science of improvement. It is destined to be a classic in the field. It offers leaders not only a comprehensive framework, but also dozens of useful specific suggestions for achieving new levels of quality and productivity.” (Donald M. Berwick, Institute of Healthcare Improvement and author of Curing Health Care)
“The Improvement Guide is a rare jewel of a book packed with powerful ideas and knowledge; it should be required reading for every student and should be on every corporate bookshelf. This book fills a major void in the Quality literature by combining fresh insights, practical guidelines, and compelling examples on improvement in a captivating and easy-to-understand manner.” (Paddy Meskell, senior vice president of human resources, Silver Diner Development, Inc.)
“The Improvement Guide provides a proven framework for quality as business strategy by linking improvement to methods of managing change. It clearly will assist leaders in making permanent improvements.” (Robert Tusch, manager, Quality Development and Organizational Effectiveness, Exxon Chemical Company)
“The Conrad Company has been able to double its sales while reducing operating costs during the last five years. I attribute much of our success as an organization to the theories and methods discussed in this long overdue book. People who are interested in learning — and in making improvements and money while having fun — should take the time to study this material.” (Robert Butts, president, The Conrad Company)
The Improvement Guide can be used by anyone in an organization to successfully integrate improvements into their system while achieving results in customer satisfaction, quality, lower costs, and productivity.” (George Haefner, former president and CEO, Conegra Poultry Company) –This text refers to an alternate kindle_edition edition.
Praise for The Improvement Guide
The publication presents a very practical, readily implementable way to improve the performance of any organization, and managers will profit enormously from studying it. Over the last fifteen years, under the guidance of a co-author, this approach has been a major key to the success of our company. ? David R. Harvey. He was the chairman and former CEO of the company.
The current edition. The improvement guide Building on the practical approach to improvement, provides even more great examples and expands into methods for large system change and spreading improvement quickly. This is a great reference book for anyone who wants to improve. ? Bruce Boles. Hewlett-Packard has a master black belt.
The model for improvement presented in the book is simple and profound. The first edition is a classic. Many organizations around the world have been using the contents of the second edition and it retains the best features of the original. It’s a good reference for anyone working with improvement. The Continuous Education Program on Improvement at the University has been using The Improvement Guide since 2000. ? Petenate. The professor of statistics at the University of Campinas is the director of ANOVA?Methods for Improvement.
This book can be used as a guide to learning if you are involved in organizational improvement efforts. The detailed explanations of theory, principles, and tools, along with pragmatic real-world examples of successful project execution, allow an improvement team to understand organizational complexity, then break improvement efforts into simpler components, yielding dramatic insights and results. ? The man is Jerry W. Jackson. The Institute for healthcare improvement is an improvement advisor.
–This text refers to an alternate kindle_edition edition.
About the Author
Gerald J. Langley is a statistician, author, and consultant, and cofounder of Associates in Process Improvement (API), a consulting firm that specializes in the improvement of quality and productivity. Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He is cofounder of API. Kevin M. Nolan is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity. Thomas W. Nolan is a statistician, author, and consultant, and cofounder of API. Clifford L. Norman is a consultant with API whose work has emphasized the psychology of change. Lloyd P. Provost is a statistician who advises organizations as an API associate. –This text refers to an alternate kindle_edition edition.
From the Inside Flap
The Improvement Guide
Making effective changes in how organizations are run is more important than ever. Performance improvement is a key focus for leaders in business, healthcare, education, and government concerned with long-term success. Practical methods and techniques that produce lasting results are needed by executives, managers, and workers.
This is what it is. The second edition. The best-selling book. The improvement guide One approach to learning and improvement is designed to deliver quick and substantial results. Using straightforward stories to illustrate core ideas, the expert authors introduce a flexible model for improving quality and productivity in diverse settings. To present a practical tool kit of ideas, examples, and applications, they draw from research conducted in a variety of areas.
The use of the Model for Improvement has been expanded by the authors since the book was first published more than a decade ago. New information in this updated edition shows how to spread changes across multiple sites, for example, spreading improvements in cardiac care across multiple hospitals, or reducing homelessness across multiple cities.
The book’s Resource Guide to Change Concepts is updated so that beginners can use the tested techniques of some of the world’s most experienced practitioners. The second edition offers a practical tool kit filled with dynamic ideas, illustrative examples, and useful applications.
–This text refers to an alternate kindle_edition edition.
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